privacy policy

 
 

Effective Date: 10/29/31

 

This privacy policy (“Privacy Policy”) is presented by CharlieStudio, LLC (“we,” “us,” or “the Company”). The Company respects your rights and our obligations regarding your privacy and personal information, and we provide this Privacy Policy in connection with our Terms of Use, to help you understand how we collect, use, share, store, and disclose information we obtain from or about you in connection with your use of (1) the website http://www.cautivar.com (the “Site”); (2) our social media accounts and/or (3) any and all other products and services offered by the Company through the Site (collectively, the “Service”). We take your privacy very seriously and adhere to, or exceed, all standard procedures regarding protecting your privacy.

 

You should review this Privacy Policy in conjunction with our Terms of Use and any other agreement that governs your use of the Site and/or Services. Terms not otherwise defined herein shall have the same meaning as any definition set forth in the Terms of Use.

 

SECTION 1 – WHAT WE COLLECT

 

Personally-Identifying Information / Information You Give Us.

 

In connection with your use of the Site and the Service, we collect certain types of information that may be used to identify you (“PII”). As more fully described below, PII is information such as a name or email address that, without more, may be directly associated with a specific user. In general, we will collect PII when you initially register with the Service to create an account. A username and password will be associated with that account, and from there you will be able to provide additional information to enable you to make use of the Services. 

 

In connection with the operation of the Service, we collect your username, password, email address, first name, and last name. We use this information to provide, improve, and secure the Service. If you are purchasing something from our webstore, we also collect your shipping address, credit card information, billing address and phone number. We use this information to process your purchase. We also collect any additional information you directly give us on the Site. You may choose not to provide certain information, but in doing so you may not be able to take advantage of certain offerings.

 

Through your use of the Site, we may receive information you provide about your account, which may contain information that personally identifies you or another individual. We use this information to provide, improve and secure the Site and the Service.

 

If you contact us through the Site, we may receive your communication, as well as certain PII, such as your name and email address. We use this information to respond to you, to communicate with you, provide the services available on through the Site, and to market to you. You can also unsubscribe from our marketing notifications by following the instructions contained within a notification you receive or by contacting us at support@cautivar.com.

 

Please note that we may combine or cross-reference any or all of this information with other information that we collect about you from others (as described below) you and use it as described in this Policy.

 

Information We Get From Others.

 

We may get information about you from other sources, including from social media and other partners, our web hosting service Squarespace, and websites or applications associated with our Site (“Partners”). We may add this to information we get from this Site. For example, if you post a comment on one of our social media pages, or send us a message on Instagram, we may collect that information as described in this Policy.  Please note that we may combine or cross-reference this information with other information that we collect about you and use it as described here. You can choose not to provide certain information, but you may not be able to take advantage of certain services.

 

Information Automatically Collected.

 

We automatically log information about you and your computer. For example, when visiting the Site, we log your computer operating system type, IP address, deviceID, userID, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. Our Site, like many other sites, records this automatically collected information about visits to our Site. We also implement Squarespace analytics which track user interactions on our Site and social media pages.

 

Cookies.

 

The Company logs information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. More specifically, the Company analyzes and discloses in aggregated form information gathered using cookies. The Company users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before accessing the Site, with the understanding that certain features of the Site may not function properly without the aid of cookies. Site users who refuse cookies assume all responsibility for any resulting loss of functionality.

 

We use both first-party and third-party cookies, such as cookies used in association with Squarespace, a web hosting and analytics service, which uses cookies to help sites like ours analyze how visitors use the Service. The information generated by the cookie about your use of the Service (including your IP address) will be transmitted to and stored by a Squarespace server in the United States. Squarespace uses this information for the purpose of evaluating your use of the Service, compiling reports on Service activity for Service operators, and providing Service operators with other services relating to Service activity and internet usage. You can read more about Squarespace and how to prevent the storage of data relating to your use of the Service, as well as the processing of this data by Squarespace, at the following link: https://support.squarespace.com/hc/en-us/articles/360001264507.

 

 

Aggregated Non-Personally Identifying Information

 

We may share aggregated, statistical information we collect under any of the circumstances described above. In addition, and in order to further the overall purpose of the Site, we may share aggregated, statistical data you have provided with other Site Users. We may also combine non-personally identifying information we collect with other non-personally identifying information collected from or by our Partners, or other sources.  We may also share this information with third parties and other affiliated companies for the purpose of conducting general business analyses and/or increasing the usefulness and functionality of the Service. For example, we may tell our advertisers the number of visitors to our Site and the most popular features of our Services. This information may be used to develop Site content, to operate, improve, and personalize the Service.

 

 

Public Posting/Shared Content

 

Some portions of the Site may allow registered users to interact with other users and/or post, share, communicate with, or otherwise transmit content publicly, such as posting public comments and reviews. We may collect and store archives of such postings on Squarespace’s servers, and all postings are subject to this Privacy Policy and may be used or disclosed pursuant to the terms of this Policy and the Terms of Use, including but not limited to protecting the safety and wellbeing of members of the public, the Company users, our employees, and our Site and services.

 

Please keep in mind that what you post will be visible to other registered users and to anyone else who is authorized to access the Site or services and may in some instances be viewable outside of the Site as such posting, in certain instances, may show up in Internet searches and/or be indexed by search engines. Using certain tools, it may be possible for you or third parties to copy, cut, and/or post your public posting or other information to different locations (including websites not owned/operated by the Company). This may result in the disclosure of private information on third party websites—for which the Company is not responsible—and, in some cases, may subject you to liability for information posted about you. Therefore, you should exercise caution in all public postings, and we recommend you do not provide personally-identifying information that may be used to identify and/or contact you in a public posting. To request removal of your information from our public forums, contact us at support@cautivar.com. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why. Please note that if we have shared this information with any third parties pursuant to this Agreement, we cannot be held responsible for deleting this information from the files of third parties.

 

In some instances, your user name may be displayed in conjunction with your public posting. Thus, those accessing this information may be able to identify you using other available sources of information such as your related Third Party Platform account or information on other websites.

 

 

SECTION 2 – WHAT WE DO WITH THE INFORMATION COLLECTED

 

How we use collected information

 

The information we collect is primarily used for operation of the Service and/or administering our business activities in order to improve the quality and functionality of the Service.  For example, we may use the information we collect in the following ways:

 

  • Providing, administering, and facilitating your use of the Service, including the display of customized content and/or targeted advertising;

  • Notifying you of products, new products, services, features, promotions, enhancements, and updates;

  • Marketing our products and/or Service to you, including sending you offers, promotions information, newsletters, e-mail campaigns, and communications regarding new, improved or existing products, contests and/or sweepstakes;

  • Resolving Service problems; handling or responding to customer support questions and issues;

  • Developing new and/or improved products, services, or offerings;

  • Trouble-shooting errors or issues with the Site and/or services; and

  • Communicating with you concerning your account.

 

 

How We May Share/Disclose Your Information With Third Parties

 

Generally:

 

With Your Consent. We may share personal information with your consent. When you provide us with your business details and any related PII in connection with your registration on the Service, you consent to our collecting your PII and using it for the purposes described in this Policy.

 

·      By Law or to Protect Rights. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property or safety of the Company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Terms of Use or other agreements or policies; in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.

 

  • Third Party Service Providers, Contractors, or Agents. We may share your information with third party companies that perform services on our behalf, including but not limited to data analysis, marketing services, e-mail campaigns, hosting services, and customer service. While providing the services for us these companies may access your account information and/or any PII submitted and are required to use it solely as directed by us for the purpose of our requested service.

 

  • Business Transfers; Bankruptcy. The Company reserves the right to transfer any or all information, including any PII, in its possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other sale of all or a portion of the Company's assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt-out of it. User information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

 

  • Other Third Parties. We may use and share with our Partners and other Service users, aggregated, data and analytics in connection with the operation of the Service. In addition, we may use and share with third party advertisers, our Partners and other third parties certain technical information and/or aggregate information to show general demographic and preference information among Service users and/or the Company. We may also allow advertisers to collect technical information or aggregate information, which they may share with us, through the use of tracking technologies like cookies and web beacons. The information collected may be used to offer you targeted ad-selection and delivery in order to personalize your user experience by increasing the likelihood that advertisements for products and services you see will appeal to you, a practice known as behavioral advertising, and to undertake web analytics (i.e. to analyze traffic and other end user activity to improve your experience). To learn more about behavioral advertising or to opt-out of this type of advertising for participating ad networks, you can visit the Network Advertising Initiative website at http://www.networkadvertising.org/managing/opt_out.asp.   

 

For California Residents.  California residents have the right to opt out of letting us share PII with our Partners. Please contact us at support@cautivar.com with "Request for California Opt-Out" as the subject line and in the body of your message. Please also note that under California law, businesses are only required to respond to a customer request once during any calendar year.

The California Online Privacy Protection Act requires that we outline our practice as it is related to federal do-not-track signals that may come from your browser.  Because this signal does not often reflect the preference of our consumers, this website does not respond to it.  Users may, however, request to opt out, as discussed earlier in this Agreement.

For International Users. This Site operates in the United States and as a result, the information we collect may be stored in the United States. Please leave this site immediately if you are accessing this site from outside the United States.

For Minors & Children. Protecting the privacy of young children is especially important. Our Site is not directed to anyone under the age of 21, and as such we do not knowingly collect personal information from anyone under the age of 13. If you are under 21 years of age, then please do not use or access the Site at any time or in any manner. If we learn that personal information has been collected from persons under 13 years of age, then we will take the appropriate steps to delete this information. By using this site, you represent that you are at least 21 years of age.

 

 

SECTION 3 – SECURITY

 

How we protect your information

 

The Company uses Squarespace to protect against unauthorized access to, or unauthorized alteration, disclosure, or destruction of, any data that you share. Squarespace has a team dedicated to keeping personal information secure. They maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing of, the personal information in our possession. They employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. Unfortunately, however, no security system can be 100% secure, and we cannot guarantee that any information provided to us in connection with the Service will be free from unauthorized access by third parties. 

 

How we protect your information with respect to third party sites

 

The Company neither owns nor controls the third-party websites accessible through the Service. Thus, this Privacy Policy does not apply to information provided to or gathered by the third parties that operate them. Before visiting a third-party, whether by means of a link on the Site or otherwise, and before providing any personally-identifying information to any third party, users should inform themselves of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in those users' discretion, protect their privacy.

 

 

 

SECTION 4 – YOUR CHOICES

 

Access, Correction, Deletion.

 

·    We respect your privacy rights and provide you with reasonable access to the data, including any PII you may have provided through your use of the Service. If you wish to access or amend any such information we hold about you, or to request that we delete or transfer any information about you that we have obtained from you, you may contact us at support@cautivar.com.

 

·    You may also update, correct, or delete your account information and preferences at any time by accessing your account settings page on the Site. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

 

At any time, you may object to the processing of your PII, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us at support@cautivar.com. You also have a right to lodge a complaint with data protection authorities.

 

Opting out from Commercial Communications and Analytics.

 

To the extent you elect to receive emails or other information from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to support@cautivar.com. You may opt out from the collection of navigation information about your visit to the Site by Squarespace by contacting us, and we will contact Squarespace.

 

 

SECTION 5 – CHANGES TO THIS PRIVACY POLICY

 

As indicated above, the Company may, in its sole discretion, may change this Privacy Policy from time to time. Any and all changes to the Company's Privacy Policy will be reflected here and the date new versions are posted will be stated at the top of this Privacy Policy. Unless the Company obtains your express consent, any revised Privacy Policy will apply only to information collected after such time as the revised Privacy Policy takes effect, and not to information collected under any earlier Privacy Policies. Users should regularly check this page for any changes to its Privacy Policy. The Company will always post new versions of the Privacy Policy on the Site. However, the Company may, as determined in its discretion, decide to notify users of changes made to this Privacy Policy via email or otherwise. Accordingly, it is important that users always maintain and update their contact information.

 

QUESTIONS AND CONTACT INFORMATION

If you have any questions regarding this Policy, would like to register a complaint, be removed from our mailing list or simply want more information please contact our Privacy Compliance Officer at  support@cautivar.com.